IF YOU LOST YOUR CARD AND SMARTPHONE, PLEASE SMS/TEXT MESSAGE TO: +4915735988325
Please remember to send the message in the following format:
[card holder mobile phone number] [card holder birth date - yyyy-mm-dd] [optional four last digits of a card number]
An example of a text message without the last four digits of a card number:
An example of a text message with the last four digits of the card:
+32510029318 1987-01-15 6262
If you do not remember your card's last four digits - we will pause all your cards.
When you pause your cards - no transaction would be possible - you still can unpause them in the app, or block lost/stolen card and order a replacement card.
It will take up to 5 minutes for Aion to confirm that the action was performed successfully. The confirmation will be sent to the telephone number the SMS was sent from.